Keep your pet safe.
Did you know you must renew your pet's licence every year? Renewing a licence only takes a few minutes.
By maintaining a valid licence for your pet, you're doing your part to help support your local pet community, and ensuring your own pet is well looked after should they ever find themselves lost.
The City of Brockville's pet licensing partner, DocuPet Inc., specializes in ensuring all pets hold a valid licence. If your pet's licence is up for renewal or expired, you've likely heard from us. Please don't hesitate to get in touch with our team if you have any questions or comments. We're here to help!
Ready to renew? Here's how.Get Started
New to licensing? Avoid the fine and get started today.Learn More
Top 6 FAQ about renewals
I've licensed my pet in the past, but never online. What do I do?
Best-case scenario, this year you'll renew online and create your pet's full profile. You'll need to use the link provided in our email communication to you, or your activation code, to access your DocuPet account. No matter when or how you licensed in the past, if you have ever held a pet licence in the City of Brockville, you have an account with us. Your activation code can be found:
- In the letter that was sent with your original tag order if you licensed offline.
- In any and all renewal reminder letters.
- By calling or emailing our helpful customer service team.
Remember, if you previously provided an email address when licensing your pet, you will have received one or more emails from us with a link to access your online account.
Of course, if you wish, you can continue to license offline. Learn how here.Offline Licensing Options
Why do I have to renew my pet's licence every year?
Cities and towns provide a lot of great services to help keep our communities safe and when it comes to pets, it's easy for things to quickly become out of control. City officials are responsible for everything from animal control and pet rescue, to maintaining dog parks and city trails. You do your best to keep your pet safe and happy but we all know, accidents happen. A licence allows city officials and your fellow citizens to identify an animal, contact their owner, and make decisions that are in the best interest of the pet.
Since the last time I licensed, my pet has been spayed/neutered/microchipped. How can I update their profile to receive the correct rate?
The City of Brockville provides discounted licensing rates for spayed/neutered and microchipped pets. If your pet has been sterilized or microchipped since their last licence, you will need to update their profile to reflect these changes. Once updated, you will automatically be charged the correct rate when you renew their licence.
I renewed my pet's licence but didn't get a new tag. Why?
99% of the time it's because you did not specify you would like a new tag when completing the renewal process. For the sake of not generating unnecessary waste, we would recommend only replacing your pet's tag if the tag has been lost or is showing signs of wear. You can order a replacement tag through your online account for $5.25.
Wondering when your new tag will arrive?
Typically tag shipments are received in the mail 10-12 business days after your order is processed. You can login anytime and access your profile and not to worry, city records will show your pet has an active licence.
Since the last time I licensed, I have turned 60. How can I update my profile to receive the correct rate?
The City of Brockville provides discounted licensing rates for seniors aged 60 and older. If you have celebrated your 60th birthday, you will need to update your profile with your birth date, and select the senior's licence rate. Once updated, you will automatically be charged the correct rate when you renew your pet's licence.
Get the most out of your DocuPet Program
Our mission at DocuPet is to provide a safe and happy home for every pet. This starts with licensing, but it doesn't end there.